Frequently Asked Questions
Customer Support is available Monday through Friday from 10am to 6pm, either by email through firstname.lastname@example.org, by WhatsApp and Instagram messages.
We are constantly working to increase our catalog by adding new brands and products. The product you are looking for may be next.
If you do not find a specific product
contact us at
and we will do our best to make the product you need available and as soon as we have it in our catalog we will contact you back.
We use only secure payment methods.
ATM, MBWay, Bank Transfer and Cash on Delivery.
The order can normally take between 1 to 2 business days, and can take up to 7 business days at most.
The deadlines for order preparation and delivery start the day after payment confirmation (Ex: payment confirmed by NatureHeals.pt until 18h starts the next day).
In case of occurrence of delay due to force majeure, NATURE HEALS undertakes to inform the Customer and to make its best efforts to quickly resolve the situation.
Once your order has been shipped, you will receive a notification in the email you gave us about the completion of the order along with the tracking number so you can follow the shipment on the carrier’s website.
If your order is lost, contact the carrier for more information. If the carrier does not solve the problem, please contact us.
Don’t forget: Always have your order number and tracking number with you.
You can request cancellation of your order up to 24 hours after purchase. Send an email to
It will not, however, be possible to cancel the order if it has already been shipped.
Please see SHIPPING & RETURNS to learn more about our conditions for exchanges and returns.
If you want to change several products in your order during the first 24h, you might want to cancel your order and place a new one – but only if it is still within the first 24h after payment. If you have doubts, talk to us!
The shipment is made after confirmation of payment.
When placing an order on natureheals.pt, the customer is responsible for the payment of the items, delivery charges and any applicable taxes upon entry into the destination country (if applicable).
The costs of returning an item are the responsibility of the customer (when the customer chooses a refund and not a new shipment or when he wants to make an exchange).
The order number is sent by e-mail once the payment is made.
We deliver to Madeira and Azores, with different rates and delivery days than for mainland Portugal.
If the customer is not present at the time of delivery, the order will return to the carrier’s warehouses to await a contact from the customer.
The carrier sends a message with information on the day the order will be delivered to the address given by the customer at the time of the order, as well as information that the courier will call on the day of delivery. If it is not possible to be at the indicated address, please contact the carrier to arrange another day or another delivery location.
For any question related to our store you can send an email to email@example.com. If it is a question related to a purchase, always refer the number of your order and the name in which it was made to facilitate and speed up the whole process.